Start paying attention to call quality, service availability and UX

Conference calls are a great productivity tool, but also sometimes a great source of angst. We have all fallen victim to the frustrating game of conference call bingo with failed joins, disruptions, latecomers, dogs barking, background noise, and seemingly “failed” technology.  More than 82 per cent of people have admitted to multi-tasking while on a conference call, 55 per cent have eaten on the line, and just under 50 per cent have taken calls from “the facilities.” On average, roughly eight minutes are wasted starting meetings, five on in-call distractions, and five on setting up screen sharing. Even when the call is executed successfully, it’s still not productive.